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Service Delivery

This section examines the service delivery aspects of deploying and operating a software business solution.  It covers management of service level agreements and software solution availability (can user reach the solution, not how fast it is) that address customer service continuity requirements.

  • Availability Management   ( 1 Article )

    This category examines the processes and practices needed to minimize outage risks and maximize business solution availability.  It touches backup and recovery approaches as well as hardware fail over scenarios that meet user accessibility expectations for their application services.

    See Storage Networks for hardware disk storage alternatives that provide redundant data persistence via RAID plus vendor supplied data backup and recovery services.

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